BrainArk Refund Policy

Last Updated: August 20, 2026

Thank you for choosing BrainArk, a product provided by Meowsprout Therapeutics Inc. (“Meowsprout,” “BrainArk,” “we,” “us,” or “our”).

We want customers and families to feel confident when purchasing BrainArk. This Refund Policy explains our refund eligibility, procedures, and terms.

1. 7-Day Satisfaction Guarantee

For eligible purchases made directly through BrainArk or Meowsprout, you may request a refund within 7 calendar days from the date of purchase.

To request a refund, please contact us at info@meowsprout.com and provide sufficient information for us to locate and verify your purchase.

Approved refunds will generally be returned to the original payment method.

2. Refund Eligibility

A refund request may be eligible when:

  • the request is submitted within 7 calendar days of the original purchase;
  • the purchase was made directly through BrainArk or Meowsprout;
  • the account has not demonstrated substantial or abusive use of the BrainArk service; and
  • the request is not otherwise excluded under this Refund Policy.

We reserve the right to review relevant account activity when determining refund eligibility, including activation status, usage history, transaction information, and previous refund activity.

3. Non-Refundable Purchases

Unless otherwise required by applicable law, refunds may not be available when:

  • more than 7 calendar days have passed since the purchase;
  • a membership, activation code, promotion, or other benefit has been substantially used or consumed;
  • the purchase was obtained through fraud, misuse, or violation of BrainArk’s Terms of Service;
  • the customer has repeatedly purchased and refunded BrainArk in a manner that reasonably indicates abuse of the refund policy;
  • the product or membership was provided free of charge as part of a giveaway, complimentary program, trial, or other non-paid promotion; or
  • the purchase was processed by a third party whose own refund policies and procedures apply.

Nothing in this section limits any refund, cancellation, or other consumer rights that cannot legally be excluded under applicable law.

4. Purchases Through Apple App Store, Google Play, Aamoza Kid, or Other Third-Party Channels

If your BrainArk purchase was made or processed through a third-party platform, retailer, distributor, or authorized sales channel, including the Apple App Store, Google Play, or Aamoza Kid, the payment transaction and refund process may be handled by that third party.

Refund requests for such purchases should generally be submitted directly to the platform or sales channel through which the original purchase was made and will be subject to that third party’s applicable refund policies and procedures.

Meowsprout Therapeutics Inc. does not directly control payment transactions processed by third parties and may not be able to issue refunds for purchases for which payment was collected by a third party.

If you are unsure where your BrainArk purchase was processed or need assistance with a third-party purchase, please contact us at info@meowsprout.com.

Where a third-party purchase is eligible to be handled directly by Meowsprout, the 7-day refund period and other applicable terms of this Refund Policy will apply, unless otherwise required by applicable law or the applicable third-party platform’s policies.

5. Subscription Renewals and Cancellations

If your BrainArk plan automatically renews, you may cancel future renewals at any time through the account, platform, or sales channel through which you purchased your subscription.

Cancellation prevents future renewal charges but does not automatically generate a refund for charges that have already been processed.

If you believe a renewal charge processed directly by Meowsprout was made in error, please contact us promptly at info@meowsprout.com. We will review your request in accordance with this Refund Policy and applicable law.

Subscriptions purchased through Apple, Google Play, Aamoza Kid, or another third-party channel may also be subject to that third party’s cancellation and refund procedures.

6. Technical Issues

If you experience a technical issue that materially prevents you from accessing or using BrainArk, please contact us at info@meowsprout.com.

We will make reasonable efforts to investigate and resolve the issue.

If we are unable to resolve a qualifying technical problem within a reasonable period, we may, depending on the circumstances and applicable law, provide an appropriate remedy such as a refund, account credit, membership extension, or replacement access.

7. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same purchase or were charged an incorrect amount, please contact us as soon as possible at info@meowsprout.com.

Once the billing issue has been verified, we will correct the error or refund the applicable incorrect charge where the transaction was processed directly by Meowsprout.

For charges processed by a third-party platform or sales channel, you may be required to contact that third party directly.

8. Promotional and Discounted Purchases

Purchases made using promotional codes, discounts, bundles, or special offers remain subject to this Refund Policy unless the terms of the specific promotion state otherwise.

Any approved refund will generally be based on the amount actually paid rather than the regular retail price of the applicable product, membership, or service.

9. Refund Processing

Once a refund is approved by Meowsprout, we will initiate the refund to the original payment method whenever reasonably possible.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment processor, or other payment provider.

Upon issuance of a full refund, the associated BrainArk membership, subscription, activation code, or other access rights may be cancelled or deactivated.

Refund processing times and procedures for third-party purchases are determined by the applicable third party.

10. How to Request a Refund

For an eligible purchase processed directly by BrainArk or Meowsprout, please contact:

Meowsprout Therapeutics Inc.
Product: BrainArk
Website: www.meowsprout.com
Email: info@meowsprout.com

Please include:

  • the name and email associated with your BrainArk account;
  • your order number or other transaction information;
  • the date of purchase;
  • the channel through which you purchased BrainArk; and
  • a brief description of the reason for your refund request.

Please do not send sensitive payment information, such as your full credit card number.

For purchases processed through the Apple App Store, Google Play, Aamoza Kid, or another third-party sales channel, please contact the applicable platform or sales channel first regarding its refund procedure.

11. Consumer Rights

This Refund Policy does not limit any mandatory rights or remedies available to you under applicable consumer protection laws.

If applicable law provides cancellation, refund, warranty, or other rights that are more favorable than the terms stated in this Refund Policy, those statutory rights will apply.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to BrainArk, our payment methods, sales channels, business practices, or legal requirements.

The version in effect at the time of your purchase will generally govern that purchase, except where applicable law requires otherwise.

Any updated version will be posted on our website with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact:

Meowsprout Therapeutics Inc.
BrainArk Customer Support
Website: www.meowsprout.com
Email: info@meowsprout.com